Introduction
Travel Point Turkey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travelpointturkey.com or use our tour services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you make a tour reservation or booking, contact us via email, phone, or contact forms, subscribe to our newsletter, participate in surveys or promotions, or create an account on our website.
This information may include: Full name, email address, phone number, home address, passport information (for tour bookings), payment information, date of birth, nationality, emergency contact details, dietary restrictions or special requirements, travel preferences.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including: IP address, browser type and version, operating system, referring website, pages viewed and time spent on pages, click patterns and navigation paths, cookie identifiers.
How We Use Your Information
Process and manage your tour bookings and reservations.
Communicate with you about your bookings, including confirmations, updates, and changes.
Provide customer support and respond to your inquiries.
Send marketing communications about our services, special offers, and promotions (with your consent).
Improve our website, services, and customer experience.
Comply with legal obligations and protect our legal rights.
Detect, prevent, and address fraud or security issues.
Analyze website usage and trends to enhance functionality.
Legal Basis for Processing (GDPR Compliance)
Contractual necessity: To fulfill our obligations under booking contracts.
Legitimate interests: To improve our services, prevent fraud, and ensure security.
Legal compliance: To meet tax, accounting, and regulatory requirements.
Consent: For marketing communications and optional data processing.
How We Share Your Information
Service Providers: Tour guides and local operators; hotels, restaurants, and activity providers; transportation companies; payment processors and financial institutions; email service providers; website hosting and analytics services.
Legal Requirements: When required by law to comply with legal processes, enforce terms, protect rights, or prevent fraud and security issues.
Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred to the acquiring entity.
International Data Transfers
We primarily process data within Turkey. Some providers may be in other countries. We use safeguards such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
Data Retention
We retain personal information as long as necessary to meet the purposes in this policy, legal requirements, or dispute resolution.
Typical retention: Booking information 7 years; marketing preferences until unsubscribe or deletion; analytics data 26 months; customer support records 3 years.
Your Rights and Choices
Access and Portability: Request access and receive a copy in a machine-readable format.
Correction and Deletion: Correct inaccuracies or request deletion subject to legal retention.
Restriction and Objection: Restrict or object to certain processing and opt out of marketing.
Withdraw Consent: Withdraw consent for consent-based processing.
Lodge a Complaint: File a complaint with your local data protection authority.
Contact: [email protected] or (+90) 545 350 54 31.
Cookies and Tracking Technologies
We use cookies to remember preferences, analyze traffic, personalize content and ads, and enable essential functionality.
Types: Essential, performance, functionality, marketing. You can control cookies via browser settings; disabling may affect functionality.
Security Measures
We apply SSL/TLS, secure payment processing, access controls, regular security updates, and staff training. No internet transmission is fully secure; we strive to protect but cannot guarantee absolute security.
Third-Party Links
Our site may link to third-party sites. We are not responsible for their practices; review their policies before providing information.
Children's Privacy
Services are not directed to individuals under 18. We do not knowingly collect data from children. If collected, contact us to delete.
Changes to This Privacy Policy
We may update this policy and will note the new effective date. For significant changes, we may email notifications. Continued use after updates means acceptance.
Contact Information
Travel Point Turkey
Istanbul Moon Point Travel
License No: 14926
Address: Kocatepe Neighborhood, Lamartin Street, No:36/01, Mert Business Center, Floor 2, Istanbul, Turkey
Phone: (+90) 545 350 54 31 | (+90) 212 241 81 82
Email: [email protected]
Business Hours: Monday - Sunday, 24/7 support available.